Service after the sale is our utmost priority! We offer maintenance agreements that can be tailored to your specific needs. (i.e., on a monthly basis based on copies made or up to a years' service period with base allowances starting at 12,000 copies per year). Most calls for service made early in the day are responded to that day. In many instances, we can diagnose and solve the problem you are experiencing over the phone or by email. If repairs are needed, Premier has a vast inventory of new parts available at Kyocera's warehouse in Dallas, which ensures delivery of the part within 2 days. We also have an extensive network of local suppliers for OEM toners and other supplies.

WHAT'S THE BEST SERVICE PLAN FOR YOUR BUSINESS?

The following are variations of what our service plans include:

Full Service Plan - includes all parts, labor, and supplies, everything except paper. (Most Popular Plan)

Basic Service Plan - includes parts and labor, toner and other items are charged separately as needed.

Per Call Service Plan - parts, labor, and supplies are charged as needed. (Most Costly Plan)

FULL SERVICE PLANS

Base Plan - includes a base number of copies with overages. Normally provided to businesses with low volumes or ones that have older machines. The base price is charged even if the base number is not met.

Cost Per Copy Plan - flat per copy charge for all copies, with no base. You will only be charged for copies made. This is the best plan for medium to higher copy volume businesses.

LEASING & SERVICE PLANS

If you are leasing a machine, never include your service plan in your lease contract. Why? Although leasing can be a good option for some businesses, leases are non-cancelable contracts, and any terms in your lease are binding for the entire lease period. Service plans included in the lease will always have to be paid regardless if you receive any service or not. If you are unhappy with your vendor, service or cost associated, you are locked in and cannot get out of your contract.

For more information on our service plan options, please contact us today at (409) 316-1106.