"I am writing to thank and compliment your company and employees. I have been working in the Fire Marshal's office for almost l0 years, and Premier Office Machines has been our copier provider as long as I have worked here. The copier that was in this office was being maintained well by Premier when I came.
When we upgraded several years ago, the new machine was not capable of running legal size file folders through it to print on the front of the folders for the city's Code Enforcement Officer in our office. Premier offered to take on the job for us free of charge, and each year they pick up about 500 file folders, took them to their office, printed them, and delivered them back to us in a very timely manner, still free of charge.
When they delivered them to me the other day, I appreciated the extra service we received and knew I wanted to send a thank you letter. I have always received same day service when we have a problem or question. The personalized service your office provides is above and beyond what most consider good service to earn customer satisfaction. Our satisfaction with your company and this letter of thanks is well deserved and overdue! Thank you."